Asia Ushakova
Refund and Returns Policy
Last updated: October 7, 2026
At Asia Ushakova, each ceramic piece is individually handcrafted and represents a unique work of art. Due to the delicate nature and individuality of our ceramics, we maintain a limited return policy.
Please review the following terms carefully before placing your order.
Returns
All sales are final, except in cases where an item arrives damaged, defective, or incorrect.
We do not accept returns for reasons such as:
- Change of mind after purchase.
- Personal preference or dissatisfaction with the appearance, size, or color of an item.
- Items that are no longer wanted or needed.
- Items purchased for temporary use, photography, styling, or display.
We encourage customers to carefully review product descriptions, dimensions, and photographs before purchasing.
Because our ceramics are handmade, slight variations in shape, texture, glaze, and color are natural characteristics of the artistic process and are not considered manufacturing defects.
This policy does not limit any rights customers may have under applicable law.
Damaged, Defective, or Incorrect Items
We take great care in packaging our ceramic pieces to ensure their safe delivery.
Please inspect your order immediately upon arrival.
If your item arrives damaged, has a manufacturing defect, or is different from the item ordered, please contact us within 48 hours of delivery at:
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the damage or defect.
- Photographs of the original packaging, including the shipping box and protective materials.
Please retain all original packaging until your claim has been reviewed.
We will evaluate the information provided and contact you regarding the appropriate resolution.
The 48-hour reporting period helps us investigate shipping damage promptly and does not limit any rights provided by applicable law.
Refunds for Damaged or Defective Items
If your claim is approved, we will offer an appropriate resolution, which may include a full refund.
Due to the unique nature of our handmade ceramics, identical replacement pieces may not be available.
If a refund is approved, it will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Where required by applicable law, refunds will include the original shipping charges.
Return Shipping
Customers must contact us and receive return instructions before shipping any item back.
If a return is authorized because an item arrived damaged, defective, or incorrect, we will provide instructions regarding return shipping.
Customers will not be responsible for reasonable return shipping costs associated with approved claims involving damaged, defective, or incorrect items.
In some cases, we may issue a refund without requiring the damaged item to be returned.
Please do not send any items back without prior authorization.
Exchanges
We do not offer product exchanges.
Each ceramic piece is individually handcrafted, and an identical replacement may not be available.
If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Handmade ceramic artwork and decorative objects.
- Custom-made or personalized pieces.
- Items purchased for temporary use, photography, or display.
- Items that have been used, altered, or damaged after delivery.
Natural variations resulting from the handmade production process are not considered defects.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Orders may be canceled before shipment if they have not yet been processed for shipping.
Once an order has shipped, cancellation is no longer possible.
Orders already shipped are subject to the terms of this Refund and Returns Policy.
Shipping Delays and Unavailable Items
We make every reasonable effort to ship orders within the timeframe stated on our website.
If we are unable to ship your order within the stated timeframe, we will notify you and provide the option to accept the delay or cancel your order for a full refund, as required by applicable U.S. law.
If an ordered item becomes unavailable before shipment, we will notify you and issue a refund.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Asia Ushakova
Email: asiaushakova2026@gmail.com
Website: asiaushakova.com